Return Policy

 

Domestic Returns

 

We offer a 14-day return policy to ensure that you are completely satisfied with your shopping experience at Marielkimxo.com.

*All sales are final for items on sale/bundles, kits, sets & clearance. 

*All products must be in original condition, must not be used and have original packaging. 

 

Return Procedure:

1. Email hello@marielkimxo.com let us know your order number and which product you would like to return.

2. We will provide you with a prepaid return label if return is approved.

3. Package your return item in a box/padded envelope (We will tell you which one)

4. Print the prepaid return label and mail your return to us.

5. You will receive an email confirmation when your return is processed. It takes up to two week to process returns and issue a refund to your account for the price that you paid for the products minus the return shipping costs. 

 

Unfortunately, we are not able to refund the shipping costs that you were originally charged.

 

Returns can be mailed to:

Mariel Kim

233 Main Ave, Warren OH 44481

International Orders:

All sales are final for orders outside of the United States

Mariel Kim is not responsible for lost, stolen packages or If your tracking status says "Delivered" but Never received . If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact us at Hello@marielkimxo.com or Text us at 330.301.3256 so we can assist you.