Shipping Information
Free Shipping with minimum purchase
Why stop shopping when you can receive free shipping? Find your country below to see the details of this offer, including any applicable restrictions and what minimum purchase amount is required to receive free shipping from marielkimxo.com.
Receive free standard shipping with a minimum online purchase of $70.00 or more at marielkimxo.com. Minimum purchase must be met in a single transaction, after any applicable discounts, before taxes, and any applicable shipping fees. Eligible customers must select Standard Shipping during checkout in order to receive free standard shipping. Offer excludes the purchase of gift cards unless the gift card is included in a purchase that includes merchandise totaling $70.00 or more before taxes, after any applicable discounts. Not valid on international shipments. No adjustments on previous purchases. If you choose another shipping option, additional charges will apply. Offer is nontransferable and is not redeemed for cash or cash equivalent. Mariel Kim reserves the right to modify or cancel this promotion at any time without notice.
Shipping options and rates
We ship to Canada; Rates will be calculated at checkout! Additional customs and duties fees may be charged upon courier delivery. These fees are not included in the price of our products/ or at checkout.
Why am I asked to pay duty and taxes?
According to CBSA:
The Canada Border Services Agency (CBSA) examines packages and mail items to determine admissibility and identify goods subject to duties and taxes. Duties and taxes apply to all international goods imported by mail or purchased online that exceed the CAN$20 exemption. CBSA will assess duties and taxes on international packages (containing goods) arriving in Canada. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates will vary according to the type of goods and the country from which they came from or were made in. You can pay1 your duty and taxes online in advance instead of at the time of delivery.
Our Shipping Process:
We pack and ship your order the same day it is placed, As long as we receive your order before 4 pm EST Monday-Friday, Saturday before 12pm. Sundays, Holidays & after cut-off times will be shipped the next business day. We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.
Returned To Shipper:
If you place an order on our website/facebook and put in the wrong Shipping address, You are responsible for the new shipping payment if we get your package returned to us. If you place an order through us via facebook and we mess up your address, We will re-send your package for free. We do not offer shipping refunds due to ReturnToSender packages. Please double check your Shipping address before placing your order! Please contact us right away if you notice that your shipping address is wrong!
Thank you so much!
My tracking says the package was delivered but I haven’t received it, what should I do? Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery.
We also recommend doing the following within 36 hours of expected delivery:
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Please let us know if you haven’t received your package after 3 days without a status update.
Mariel Kim is not responsible for lost or stolen packages or If your tracking status says "Delivered" but Never received . If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact us at Hello@marielkimxo.com or Text us at 330.301.3256 so we can assist you.